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SUMMARY:Beyond the Process: Mastering the Voice of the Customer (VoC)
DESCRIPTION:In the pursuit of Operational Excellence\, we often focus on the how—the steps\, the speed\, and the efficiency. But the most critical question is the who. If our processes aren’t tuned to the Voice of the Customer (Voc)\, we risk becoming incredibly efficient at the things that don’t matter. Learn how to translate customer feedback into actionable process improvements that drive genuine impact.  Remember\, “Quality is not what you put into it – it is what the customer gets out of it”. \nJoin the Operational Excellence Community of Practice email list!
URL:https://link.ucop.edu/event/beyond-the-process-mastering-the-voice-of-the-customer-voc/
LOCATION:https://UCOP.zoom.us/my/operational.excellence
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20260115T111000
DTEND;TZID=America/Los_Angeles:20260115T120000
DTSTAMP:20260409T133011
CREATED:20260109T142500Z
LAST-MODIFIED:20260109T142500Z
UID:10013809-1768475400-1768478400@link.ucop.edu
SUMMARY:OE Community of Practice Meeting: A Journey to ACC Form Elimination
DESCRIPTION:Presenter: Natalie Gaglioti\, Procurement Analyst\, Local ProcurementFeatured Project: Winning Green Belt Project Presentation \nHow do you successfully eliminate non-value work in a complex environment like UCOP? In this session\, Natalie Gaglioti walks through her award-winning Green Belt project that led to the elimination of the ACC form. She will share the problem\, analysis\, stakeholder engagement\, and decisions that made real change possible. \nIn this session\, you’ll see how to: \n\nIdentify and challenge work that adds little or no value\nApply Lean thinking to simplify approvals and reduce administrative burden\nNavigate change with stakeholders in a regulated environment\nTranslate improvement tools into practical\, sustainable results\nIdeal for anyone interested in process improvement\, Lean projects\, or reducing unnecessary work across UCOP.\n\nJoin the Operational Excellence Community of Practice email list!
URL:https://link.ucop.edu/event/oe-community-of-practice-meeting-a-journey-to-acc-form-elimination/
LOCATION:https://UCOP.zoom.us/my/operational.excellence
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20251218T111000
DTEND;TZID=America/Los_Angeles:20251218T120000
DTSTAMP:20260409T133011
CREATED:20251210T160155Z
LAST-MODIFIED:20251210T160155Z
UID:10013791-1766056200-1766059200@link.ucop.edu
SUMMARY:Get to the Root Causes\, Not Just the Symptoms: Using the 5 Whys Effectively
DESCRIPTION:When problems keep resurfacing\, it’s often because teams are treating symptoms instead of uncovering what’s truly driving the issue. The 5 Whys method is a straightforward\, high-impact technique that helps you dig deeper\, challenge assumptions\, and reveal the underlying cause behind recurring problems. \nIn this session\, you’ll learn how to: \n\nUse the 5 Whys method to peel back layers of a problem with clarity\nGuide a conversation that moves past assumptions and stays focused\nRecognize and avoid common traps that lead to shallow analysis\nTurn root-cause findings into targeted\, meaningful countermeasures\n\nIdeal for anyone looking to sharpen their problem-solving skills and prevent issues from repeating in their workflows. \nJoin the Operational Excellence Community of Practice email list!
URL:https://link.ucop.edu/event/get-to-the-root-causes-not-just-the-symptoms-using-the-5-whys-effectively/
LOCATION:https://UCOP.zoom.us/my/operational.excellence
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20250626T111000
DTEND;TZID=America/Los_Angeles:20250626T120000
DTSTAMP:20260409T133011
CREATED:20250529T172631Z
LAST-MODIFIED:20250626T153201Z
UID:10012400-1750936200-1750939200@link.ucop.edu
SUMMARY:Change Management: UCOP Operational Excellence Community of Practice Meeting
DESCRIPTION:Merideth Wakeman\, Manager\, Organizational Development​\, will introduce Kotter’s Change Leadership Principles and explore four change leadership styles to help strengthen your ability to lead and sustain successful process improvement efforts. \nYou can look forward to: \n\nAn overview of Kotter’s 8 Accelerators\nInsight into four change leadership styles\nA short self-assessment to reflect on your own approach\nA small group discussion with your colleagues on how to apply what you’ve learned\n\nAfter the session\, all attendees are welcome to join a no-host lunch at Bocanova\, located at 1111 Broadway. \nStay connected! Join the Operational Excellence Community of Practice email list.
URL:https://link.ucop.edu/event/change-management-ucop-operational-excellence-community-of-practice-meeting/
LOCATION:https://UCOP.zoom.us/my/operational.excellence
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BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20250522T110000
DTEND;TZID=America/Los_Angeles:20250522T120000
DTSTAMP:20260409T133011
CREATED:20250505T154532Z
LAST-MODIFIED:20250505T154614Z
UID:10012386-1747911600-1747915200@link.ucop.edu
SUMMARY:Project Charters: UCOP Operational Excellence Community of Practices Meeting
DESCRIPTION:Are you looking to bring more clarity and alignment to your projects? Join the UCOP OE Community of Practice for our next interactive session on Project Charters! We’ll explore what makes a strong charter\, hear real examples from colleagues\, and discuss how to use this tool to set your projects up for success. Templates and practical tips will be provided. \nAll are invited to attend a no-host lunch after the meeting at Bocca Nova\, 1111 Broadway. \nJoin the Operational Excellence Community of Practice email list!
URL:https://link.ucop.edu/event/project-charters-ucop-operational-excellence-community-of-practices-meeting/
LOCATION:https://UCOP.zoom.us/my/operational.excellence
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