Manager and Employee Conversations Part 2: Feedback for Employee Accountability

Manager and Employee Conversations Part 2: Feedback for Employee Accountability is part 2 or a 2 part required series for managers.

This course helps managers transition from a coaching stance to a more directive approach when performance expectations are not being met.

We answer the question: What do I do when my coaching is not improving performance? In this virtual, live, and highly interactive workshop, we will cover: providing productive critical feedback, managing emotions, creating efficient documentation, and holding effective accountability conversations.

Building on the GROW model introduced in Part 1, managers learn the GROW Plus framework, which supports clear, structured accountability conversations when previous feedback and coaching have not resulted in sustained improvement.

Participants will learn how to:

• Recognize when it is time to shift from coaching and development to accountability conversations
• Prepare for conversations using documentation and performance patterns
• Communicate expectations clearly while maintaining professionalism and respect
• Navigate emotional responses and keep discussions focused
• Identify next steps and available resources for ongoing performance management

This course was previously offered as “GROW Plus: Accountability Conversations.” If you have already completed the earlier version, you do not need to take the course again. Managers are welcome to attend again to strengthen their confidence and practice applying the framework.