Family member eligibility documents due May 17
April 10, 2012 •
If your spouse, domestic partner, child or other family member is enrolled in a UC-sponsored health plan (medical, dental or vision), you should have received a packet in the mail asking you to provide documentation that verifies their eligibility for coverage.
All faculty, staff and retirees who have one or more family members enrolled for coverage must provide the requested documentation. This project is the first step in a series of undertakings to ensure a more efficient administration of UC benefit plans.
Secova, Inc. is conducting the family member eligibility verification on behalf of UC. UC Human Resources is working with Secova to make the verification process as easy as possible.
May 17, 2012, is the deadline for submitting documentation. If you do not respond, you run the risk of having yourself and your family members de-enrolled from plan coverage.
If you submit documents such as tax returns or credit card statements, be sure to black out any personal information (social security numbers, financial data, etc.) not needed for the eligibility verification.
Secova has resources — available both by phone (representatives are available 24/7) and online — to help you meet the requirements and answer your questions. Secova’s dedicated call center, staffed with knowledgeable professionals, will offer you confidential support during the verification process.
Secova has more than 20 years of experience administering family member eligibility verification projects. Secova will also administer the verification process for new employees who enroll in benefits and for current employees and retirees who add dependents to their health plans outside of open enrollment. Secova offers 24/7 support resources in multiple languages if you need help or have questions.
UC chose Secova because they employ state-of-the art data security processes and procedures and meet the highest standards for keeping your family’s personal information safe and confidential.
Contact Information
- Call Secova’s Customer Service Center: 877-632-8126, 24 hours a day, seven days a week; services are available in multiple languages. If you are outside the U.S., call 424-253-7416.
- Visit Secova’s Family Member Verification website.
