For both individuals and organizations, reputation is an invaluable asset. Once damaged, it can take years to repair. So how can this risk be mitigated?

To find out, grab your lunch and come to the next installment of the Lunch & Learn series featuring Shola Richards, director of training at UCLA Health, who will discuss the impact of reputation to your career and to the university as a whole.

Richards will detail the importance of consistently managing reputational risk through providing world-class customer service to both our external and internal customers. Hosted by the Efficiency Review Workgroup and Risk Services, this presentation will provide participants with actionable tools they can use immediately.

Shola has made multiple appearances on Huffington Post Live as an expert on workplace happiness and engagement, and his thoughts on how to create a more positive workplace have been published in The Chicago Tribune, Black Enterprise, and Business Insider Australia.

Date: Thursday, Jan. 28
Time: Noon to 1
Location: Franklin Lobby 1

If you’re unable to attend in person, the talk will be available via simulcast online at: http://uc-d.adobeconnect.com/r3w27a68ni2/

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