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Tough conversations, effective writing and other critical communication skills

Expressing ideas and insights clearly and effectively, whether in person or in writing, is more difficult than one might think. If you’d like to develop the communication skills you need to excel in any role, upcoming classes offered through UCOP can help!

Select course name to register; listings reflect Pacific Time.

Get to the Point! Effective Writing Skills
Oct. 18 and Oct. 21, 9 a.m. – 12 p.m. (Both sessions are required.)
Unclear or hard-to-understand messages can leave readers wondering, “What’s the point?” This one-day workshop, taught by highly rated trainer Barbara Nelson, will help you get your points across quickly, clearly and concisely. Learn tips to make communications more effective that can be put into practice immediately to improve clarity, response and action. Past UCOP course participants have rated this course highly: 93% agreed that Barbara was well-prepared, knowledgeable and shared information directly applicable to their current roles; 100% found the content easy to follow. They shared:

  • “Courses like Get to the Point are applicable to everyday job responsibilities and/or career goals. It was helpful to have writing exercises and live feedback.”
  • “Barbara engaged the class and encouraged a two-way dialog. She didn’t make anyone feel bad for not knowing the right answer or put anyone on the spot. It was a very safe and effective learning environment.”
  • “Barbara’s workbook provided was easy to use and understand. The class was engaging and fun!”

NEW – Courageous Conversations
Oct. 20, 10 a.m. – 12 p.m.
Whether you’re giving someone feedback, navigating conflict or sharing a tough message, knowing how to communicate your message without damaging relationships is essential. This interactive workshop teaches you how to manage your emotions and communicate effectively, especially under pressure. We’ll explore how to structure a conversation including useful strategies for opening dialogue. You’ll have an opportunity to practice real-life scenarios and get feedback from your peers. To make the most of this workshop, please come prepared with a conversation you’d like to have that will require courage (e.g. giving someone feedback, discussing a microaggression, sharing an unpopular decision, addressing a complaint, etc.). You’ll share this example with a fellow participant to help yourself prepare for the real thing.

Don’t have time to attend a scheduled class? Consider self-paced courses and videos from LinkedIn Learning. Check out the Communications collection here (log in required). For more upcoming courses, visit the Link Classes & Workshops page. Contact with any questions.

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