In the pursuit of operational excellence, we often focus on the how — the steps, speed and efficiency — but the most critical question is the who. If processes aren’t tuned into the voice of the customer, we risk becoming incredibly efficient at the things that don’t matter.

On Thursday, March 19, join the Operational Excellence CoP to learn how to translate customer feedback into actionable process improvements that drive genuine impact.

Join us

• What: Operational Excellence CoP: Voice of the Customer
• When: March 19, 11:10 a.m. – 12 p.m.
• Zoom: ucop.zoom.us/my/operational.excellence

For more information, visit the Operational Excellence Community of Practice website and join the email list.

For questions, contact Helena Weiss-Duman.