Working with Difficult People

• Pre-registration is required for all classes.
• Classes take place in downtown Oakland.
• Log into UC Learning Center (UCLC) to pre-register and see full class description and location.

Success in dealing with difficult people begins with understanding how we behave, as well as, how we impact others. Planning for, and approaching challenging people with effective communication tools and techniques, leads to more positive outcomes. In this half-day workshop, you will:

• Recognize how your own attitudes and actions impact others
• Find new and effective techniques for dealing with difficult people
• Learn successful techniques for managing and dealing with anger
• Develop coping strategies for addressing difficult people and difficult situations