Online tool: dealing with angry people
UC’s Learning Center has an new online presentation on how to deal with angry people.
In this 10 minute presentation, learn a step-by step process to deal with angry people more effectively. You will see what triggers anger, learn how to deal with an angry person, and how to resolve the issue and wrap up.
To view this presentation, log in to the UC Learning Center with your UCOP user name and password. Search for “angry people” and click the green Start button.
Questions? Contact Tacy Trowbridge at 510-987-0673 or firstname.lastname@example.org.