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Training: Constructive Conflict Resolution

Conflict is an inevitable part of working relationships and can provide considerable value if managed constructively and effectively. In this two-part interactive class, learn five approaches to conflict management, and how to uncover hidden agendas and create mutual value and buy-in.

Part 1: May 13, 8:30-12:30, 1111 Franklin, Room 12322
Part 2: May 20, 8:30-12:30, 1111 Franklin, Room 11326

By the end of this course you be able to:

  • Apply a five-step model to uncover hidden agendas/needs
  • Identify and apply five approaches to conflict
  • Demonstrate active listening
  • Use effective probes to create mutual value in coaching and conflict situations
  • Identify and apply four strategies on when and how to say no

To Sign Up
Log in to the UC Learning Center ( by entering your UCOP user name and password. Search for the class title, click “register” to make your selection, and then click “submit.”

Questions? Contact Tacy Trowbridge at 510-987-0673 or

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