The UCPath Center (UCPC) offers huge thanks for your strong response to a survey aimed at understanding and improving the employee’s experience with UCPC. Not only did 394 UCOP employees take the time to complete the survey, but they also offered 125 pages of thoughtful write-in comments.

Your responses to the survey have provided UCPC leadership with great insight into what’s working and what can be improved with the self-service tool (UCPath online), as well as the call center, helping to set priorities and improve operational initiatives.

“Your participation in completing the 2017 UCPC Employee Experience survey was critical for the future of UCPath, and we thank you for your feedback,” said UCPC Executive Director Jim Leedy. “Thanks to your input, we now are concentrating on several improvement opportunities, particularly in the areas of portal enhancements, case management and communications.”

UCPC improvement initiatives that your feedback has inspired include:

• The “Ask UCPath Center” function on the UCPath portal was upgraded on June 5 to make it easier for you to create and manage your inquiries/requests.
• Communications have been created to clarify the roles of UCOP Human Resources and the UCPath Center Employee Services in addressing employee needs and requests.
• Changes are being made to the UCPath portal user interface to improve the user experience.

The UCPath Center will provide more information over the coming months about other initiatives being launched to improve your UCPath employee experience and service quality.

Have questions or need help?

Please visit UCPath and on the upper left hand side, click on “Ask UCPath Center” to submit an inquiry. You may also call the UCPath Center at 855‐982‐7284 from 8 a.m. to 5 p.m. (PST) Monday – Friday and speak with an associate.

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