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New classes will focus on conflict resolution and intercultural styles

If you’ve ever found yourself struggling to reach a consensus with colleagues and/or loved ones, two new courses from UCOP Learning and Development are here to help!

Select each title to register through the UC Learning Center. Registering for both courses is recommended; however, courses can be taken individually.

Understanding Your Conflict Resolution Style

May 13, 10 a.m. – 12 p.m.
Learn about the five conflict-resolution styles and how and when to use them to reach your goals, enhance your relationships and improve your performance at work.

Using the Thomas-Kilmann Conflict Style Model, you’ll:

  • Learn which conflict-resolution approach you are using too much, too little or just right
  • Achieve greater self-awareness about your conflict-resolution behavior
  • Identify the pros and cons of each style, and when to deploy each
  • Adopt more effective behaviors to fit your goals and the needs of various conflict situations

Understanding your Intercultural Style

June 24, 10 a.m. – 12 p.m.
Learn about a powerful model and assessment tool that can be used to better understand and resolve problems and conflicts across cultural differences — the Intercultural Conflict Styles (ICS®) Inventory.

A week before the class begins, all participants will receive a link to take the ICS Inventory — an 18-item questionnaire that will assess your approach to communicating, resolving conflicts and solving problems.

During the workshop, you will:

  • Discuss the results of your ICS Inventory
  • Learn the four quadrants of intercultural conflict resolution — Discussion, Engagement, Accommodation and Dynamic
  • Reflect on the role of emotions and their emotional reactions during disagreements
  • Gain an intercultural understanding of communication and conflict resolution
  • Identify and adapt to different intercultural conflict styles in the workplace

For questions about these courses, or to request a training, contact

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