When problems keep resurfacing, it’s often because teams are treating symptoms instead of uncovering what’s truly driving the issue. The 5 Whys method is a straightforward, high-impact technique that helps you dig deeper, challenge assumptions, and reveal the underlying cause behind recurring problems.

On Thursday, Dec. 18, from 11:10 am to 12 p.m., join the UCOP Operational Excellence Community of Practice for a special virtual session: Get to the Root Causes, Not Just the Symptoms: Using the 5 Attendees will learn how to:

• Use the 5 Whys method to peel back layers of a problem with clarity
• Guide a conversation that moves past assumptions and stays focused
• Recognize and avoid common traps that lead to shallow analysis
• Turn root-cause findings into targeted, meaningful countermeasures

This event is ideal for anyone who wants to refine their problem-solving skills while preventing recurring issues in their workflows.

Join us

• What: Get to the Root Causes, Not Just the Symptoms: Using the 5 Whys Effectively
• When: Dec. 18, 11:10 am – 12 p.m.
• Where: https://UCOP.zoom.us/my/operational.excellence

To stay up-to-date with upcoming events, join the Operational Excellence CoP email list! You can also visit the Operational Excellence CoP website.

For questions, contact Helena Weiss-Duman.

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