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Behavioral health plan satisfaction survey launching Thursday, May 17

UC wants to know what you think about your university-sponsored behavioral health benefits.

Beginning May 17, a random sampling of people across the UC system who used behavioral health benefits in 2017 through their UC-sponsored plan will receive a paper survey in the mail. The survey should take about 15 minutes to complete. DSS Research, an independent research firm, is conducting the survey, and all responses are anonymous and confidential. Your answers will never be matched with your name.

This annual survey helps UC capture member experience in areas such as getting timely treatment, the quality of information from the insurance plan, treatment options and overall plan experience. UC uses the feedback to help with planning and shaping offerings for future years.

DSS Research randomly selects about 1,100 members systemwide who used behavioral health benefits from the following plans:

  • Optum Behavioral Health (includes members of Health Net Blue & Gold, Western Health Advantage and Kaiser Permanente)
  • Anthem Blue Cross Behavioral Health (includes members of UC Care and UC Health Savings Plan)
  • Kaiser Permanente Mental Health

Through a special agreement, Kaiser members who accessed behavioral health services from a Kaiser facility will receive this questionnaire directly from Kaiser.

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