How noticing emotions at work can build trust
July 13, 2021 •
A new study has shown that emotional acknowledgment is a straightforward yet powerful technique we can use in the workplace to build trust and strengthen professional and personal connections.
“People trust the person who acknowledges the emotion directly more than the person who acknowledges the situation. There’s just something special and unique about emotions — they are core to a person’s inner experience and sense of self. So when we acknowledge emotions, we humanize and validate the person being acknowledged,” explains Alisa Yu, a Ph.D. candidate in organizational behavior at Stanford Graduate School of Business and one of the lead researchers.
Read the full story from UC Berkeley’s Greater Good Science Center
Want to learn more about building trust at work? Register for Trust and Psychological Safety in the Workplace, taking place July 15 from 1-3 p.m. (PT). Led by Lisa Terry, systemwide director of leadership and organization development, this interactive online workshop will lead you through the basics of trust and psychological safety at work — including how to use them to deepen professional relationships and boost your career.
Tags: Greater Good Science Center, trust
