UC Human Resources values your opinions, and would appreciate your feedback about your university-sponsored medical plan.

On April 9, randomly selected faculty, staff and retirees (as well as their spouses or domestic partners) will begin receiving requests to participate in the annual medical plan satisfaction survey. The survey takes roughly 20 minutes to complete, and all responses are anonymous and confidential.

Surveys will focus on member experiences in 2017, and the results will help UC Human Resources plan and shape offerings for future years. DSS Research is administering the surveys and tabulating results for UC.

With the exception of UC’s Core plan, all of UC’s sponsored plans, both Medicare and non-Medicare, will be included:

• Health Net Blue and Gold
• Health Net Seniority Plus
• Kaiser Permanente — North & South
• Kaiser Permanente Senior Advantage
• UC Care
• UC Health Savings Plan
• UC High Option Supplement to Medicare
• UC Medicare PPO
• Western Health Advantage

Completing your survey

Members of non-Medicare plans who are selected to participate will receive surveys via email if they have a work email on file. The email (from surveyreply@dsslive.com) will include a link to the survey, along with a username and pin to enter on the survey website. Members who are selected to participate but do not have an email address on file will receive a survey package in the mail.

You can access your survey by visiting the URL or web address in your invitation email or survey package. For reference, the survey website is https://www.dsslive.com, and the address bar in your browser will show “https://www.dsslive.com/default.aspx.”

Medicare members who are selected to participate will receive a survey package by mail only. Medicare members are required by the Centers for Medicare and Medicaid Services (CMS) to complete the survey by mail or over the phone.

Survey results will be shared in late October prior to Open Enrollment.

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