UCOP Operations and IT Client Services (ITCS) provide a broad range of services — from human resources to building operations to finance to technology support. Whether you’ve used services from one or several of these areas, we want to hear from you!

Take our client satisfaction survey here

Please share your feedback by Friday, Apr. 26.

Frequently asked questions

Why should I take the survey?
Without direct input from internal clients, it’s hard for us to know what’s working well and what needs improvement. By gathering as many perspectives as possible, we’ll be able to identify patterns and trends.

How will my feedback be used?
Your confidential responses will help us prioritize initiatives and identify opportunities for improving our service, quality and processes.

Will you measure progress?
Yes! Our 2022 inaugural survey established benchmarks, against which results from this year’s and future surveys will be measured. This annual process allows us to assess progress over time. We are administering this survey in partnership with Tritonlytics, a survey consulting group based at UC San Diego.

How is the survey structured?
You will be asked to evaluate the services, processes and tools you have used in the last 12 months. Each survey section should take less than 2-3 minutes to rate.

If you’ve already completed the survey, thank you! We know that your time is valuable and appreciate your perspective.

For additional questions about the survey, contact survey-ucop-operations-itcs@ucop.edu.

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