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IT service delivery changes

As we begin to slowly build our on-site work schedules, IT Client Services is making IT service delivery changes. These new policies align with our Future of Work guidelines and reflect changes in how staff have worked from home over the past few years.

Changes regarding IT hardware and troubleshooting

In alignment with the Future of Work guidelines, please note updated policies for the following employee groups. To make an appointment with the IT Client Service team, please call (510) 987-0457 or email

  • Hybrid or remote staff and contractors who live within 50 miles of the Oakland office: As of March 7, 2022, you must come to the office for hardware troubleshooting or replacement of IT equipment. We will no longer ship or return hardware via mail within this radius. Appointments must be made in advance.
  • New or newly separated staff and contractors: If you live within 50 miles of the Oakland office, you must pick up or return your equipment in person.
  • On-site staff and contractors: For IT assistance, make an appointment with the Service Desk. We will try to resolve the issue remotely before initiating an in-person appointment.
  • The Service Desk will continue to offer curbside pickup by appointment only.

IT equipment changes

Desktop and network printers

  • Desktop printers will no longer be approved for or installed in personal workstations. If you require a desktop printer for special circumstances that cannot be met by multi-function device printers (such as check printing), please submit a ServiceNow ticket.
  • Large network printers in the copy rooms on every floor are multi-function devices with printing, copying and scanning capabilities. Secure-print is available on all devices for confidential document printing. Using the large network printers in the copy rooms aligns with our sustainability goals while supporting employee health and wellness through increased physical activity.
  • PrinterLogic, a new software, is required to connect your laptop or other devices to the new printers. Instructions are on the Printing Services webpage (see PC: adding and managing UCOP printers pdf).

Physical desktop phones

With very few exceptions, physical phones will no longer be installed in open workstations. Over the last two years, Jabber software, Zoom conferencing and Zoom chat have been sufficient for staff to conduct business effectively in the UC community and beyond.

Franklin-Broadway building technology additions

For those returning to the Franklin-Broadway campus, you will find some of the latest technology installed, including:

  • Digital signage on each floor
  • Conference room meeting signage listing scheduled meetings
  • Dual monitors at every workstation, along with sit/stand desks

As always, IT Client Services will continue to monitor and improve our technology to ensure the very best experience for UCOP staff.

For questions or concerns, please contact Shirley Bittlingmeier.

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